We hope you are fully satisfied with your order. However, if for any reason you wish to return your item(s), we have return options available.
To initiate a return, you must CONTACT US within 30 days of the order placement date. Contacting us is the only way to initiate a return, since you will be sent a Return Form with the RMA# (Return Merchandise Authorization #) needed for your return. Dead On Tools® will then send you a Return Form with the necessary RMA#. Please complete all fields before returning with the package in order to prevent delays in the refund process. In the event that the Return Form was not in your package/misplaced, Dead On Tools® will send you another copy via email. You will then have two (2) weeks to ship your item(s) back to us. This two-week period cannot be extended. After two weeks the RMA number is expired and invalid. Dead On Tools® will not accept returns without a valid RMA number.
Any product being returned to Dead On Tools® for full refunds must be returned within two (2) weeks of contacting Dead On Tools® and receiving your return form. Any product being returned must also be accompanied with the Return Form and all original product packaging (i.e. tag, poly bag, etc). Please note that there are no exchanges at this time. All CLEARANCE items are final sale and are not eligible for return. Please note that the item(s) returned must be in unused condition, and is subject to a final inspection on products received.
In the event that the item(s) ordered appears to be defective, please see WARRANTY INFO. This warranty shall not apply to any product as a result of misuse, abuse, negligence, alteration, faulty installation, or any other failure not relating to faulty material or workmanship.
Upon receiving the returned item(s), you will be issued a refund on your order. You will receive the refund within a 2-3 week time period, but most refunds are refunded within 5-7 days after receiving and processing the return. You will receive a refund for the returned item(s) only. Dead On Tools® is not responsible for additional return-shipping charges for non-defective products.
Refunds can only be issued to the original form of payment.
Only items purchased through deadontools.com will be accepted for returns from Dead On Tools®. In the event that a Dead On Tools® product was purchased from an authorized distributor or retailer, please refer to that distributor or retailer’s policies on returns. Items purchased through deadontools.com cannot be returned or exchanged at distributors or retailers that sells Dead On Tools® product.